Shipping Policy
Glowviera.com
At Glowviera, we carefully pack and ship every order with the same attention and care we put into our jewellery. This Shipping Policy explains how we dispatch orders, what you should do when you receive a parcel, and the rules that help us resolve any delivery or product issues quickly and fairly. If you have questions at any time, please reach out to us at support@glowviera.com
Shipping Options
Shipping Charges and International Orders
Domestic shipping across India is a flat charge of ₹49 per order. For international orders, please contact us via Instagram DMs or WhatsApp using the contact options on our website to get a customised shipping quote. International shipments may incur additional service fees, customs duties, or taxes depending on the destination country and the total weight of the package; these extra charges are the responsibility of the customer unless otherwise stated.
Address Accuracy & Returns
Please ensure your delivery address, especially PIN code and contact number, is accurate at the time of checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping charges to resend the order. We are unable to change shipment addresses once an order is submitted and processed, so please review your details carefully before confirming your purchase.
If tracking shows an issue or a shipment is delayed, please contact us immediately at support@glowviera.com and we will work with the courier partner to locate the package and advise you of next steps. Please remember that some delays are beyond our control; we will always do our best to resolve the situation quickly.
Returns and Exchanges
If you wish to raise any complaint about damage, missing items, or incorrect product received, you must provide a complete, uninterrupted unboxing video. The unboxing video should begin by showing the parcel fully from all sides (a 360° view), then continue from the moment you open the sealed package until the product is fully revealed. The recording must be continuous with no cuts, trims, edits, pauses, or filters. We take this requirement seriously: if no proper unboxing video is provided, any complaint related to delivery condition or product damage will be declined without exception. This rule ensures we can fairly verify the condition of items upon delivery and protect both our customers and our team.
